Member Services Associate
Brightside Health
This job is no longer accepting applications
See open jobs at Brightside Health.See open jobs similar to "Member Services Associate" ACME Capital.Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.
We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.
We are looking for a Pre-Purchase Member Services Associate to help support daily interactions with providers or partners who refer patients to Brightside. In this role, you will be managing incoming telephone calls and email inquiries, directly working a backlog of tickets to ensure that members’ questions are answered according to our SLAs. Ultimately, in this role, you will help to address real time questions from prospective members and if they are eligible, assist in getting them started with Brightside.
Must be able to work the following hours: 9:00am - 5:30pm EST or 9:30-6pm EST
What you’ll be doing a Pre-Purchase Member Services Associate:
Support day-to-day referral support operations including taking phone calls and responding to emails
Solve routine and complex issues; escalating issues to the appropriate teams
Cover phone, email and chat support through team scheduled rotation
Provide a positive and engaging experience to prospective members when addressing their concerns or questions
Display active listening and patience to all existing and potential customers
Interact effectively with various teams to provide assistance and information
Perform additional duties as required
Requirements:
Have customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup
Have a service mindset - you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
Are a proactive problem solver
Can take initiative and thrive in a semi-structured and dynamic work environment
Are an effective oral and written communicator without feeling flustered when challenged
Are passionate about helping mental health care patients obtain access to care
Are driven to have a positive impact
Have a BA/BS degree (preferred)
Benefits:
A competitive hourly pay of $18
Fully paid for comprehensive health care (medical, dental, vision)
Pet Insurance
Life Insurance & Short / Long Term Disability
401k Plan
15 Days Paid Vacation, 3 Paid Personal Days, 3 Paid Sick Days
Paid Holidays
Parental Leave
Additional memberships and perks
Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.
Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.
Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
This job is no longer accepting applications
See open jobs at Brightside Health.See open jobs similar to "Member Services Associate" ACME Capital.