Job opportunities


Employee Relations Manager

Brightside Health

Brightside Health

United States · Remote
Posted on Thursday, April 25, 2024

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for an Employee Relations Manager to support employee relations across the organization - both our corporate and clinical teams. This role will report directly to our Director, People Business Partner. In this role, you will serve as a partner on all employee and team member ER cases, including investigations, performance improvement plans, formal warnings, and more. You will partner closely with our Compliance Team, Quality Team and all people managers to ensure we are holding the highest quality bar possible in service of our members. You’ll have the opportunity to elevate our processes and partner with key stakeholders to determine how we operate ER at scale moving forward. You will need to be comfortable navigating the complexities of a mix-workforce model within tele-mental health.

What you’ll be doing as a Employee Relations Manager:

  • Provide guidance and direction to team members and managers regarding company HR policies and procedures that champion Brightside’s vision, values and culture

  • Recommend and facilitate effective solutions for addressing workplace concerns and escalate as applicable for further investigation

  • Support People Business Partners on employee inquiries by interpreting policies and providing consistent practices

  • Maintain accurate, timely, and required documentation of activities to ensure quality employee records and metrics

  • Collaborates with Compliance, Quality, HR, and Talent

  • Coordinates with people managers on employee communication and follow up

  • Recommends or takes appropriate actions to address concerns as needed

  • Provides front-line support in the prevention, resolution, and referral of employee questions or concerns


  • 3+ years of successful employee relations experience in health tech or related industries

  • Knowledge of federal, state and local laws, statutes, which govern employment policies and practices

  • Experience working different employee and team member populations (e.g. corporate, clinical, 1099, W2)

  • Thorough understanding and application of internal and external Brightside principles, concepts, practices and standards

  • Experience successfully implementing programs and procedures across geographically distributed teams

  • Ability to build strong working relationships across all levels of the organization, including remote areas

  • Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment

  • Outstanding written and verbal communication skills; must be an articulate and persuasive communicator

  • Ability to assess an organization, identify gaps, and develop solutions


  • Competitive compensation, including salary plus equity if desired as part of package

  • Fully paid for comprehensive health care (medical, dental, vision)

  • Pet Insurance

  • Life Insurance & Short / Long Term Disability

  • Unlimited PTO and sick leave

  • Parental Leave

  • 401k Plan

  • Work remotely with flexible hours

  • Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.