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Event Manager

BoomPop

BoomPop

Administration
United States · Remote
Posted 6+ months ago

About BoomPop, Inc.

Who we are

BoomPop is on a mission to bring people together. We make it easy for you to have fun and connect on a human level with the people you work with, no matter where you are.

We launched with amazing virtual events and quickly expanded to IRL (think: offsites, retreats, client summits, annual kickoffs) as well as a single platform that makes it easy for any company to manage everything in one place. Although we’re barely 4yrs old, we have over 5,000 clients (Google, Apple, Netflix, Nike, Accenture) and have brought over 200,000 people together so far. And we’re just getting started.

Umm… corporate events?

Oh YES, corporate events. We, as humans, spend ⅓ of our time working. And ⅓ asleep. The majority of our life is spent with people at work! The tectonic shift that is remote work has left 57% of office space vacant ($1.7T of annual spend: poof), and companies such as Airbnb, Salesforce, Shopify, and Reddit are all adopting the new mantra: “Offsites are the new office.” Companies around the world need help bringing their teams together and our goal is to make planning a company kickoff, client summit, or retreat as easy as buying products on Amazon.

Group travel pre-pandemic was already 40% of the $800B corporate travel industry and it’s absolutely exploding as companies shift facilities spend to IRL events.

About the role

As a Senior Event Manager at BoomPop, your mission is two-fold: (1) people management & (2) event planning.
People Management: You will manage a team of up to 7 Event Planners. You will help onboard & train the team. You will sit on the Events Department Leadership Team and contribute to larger business initiatives & projects. You will ensure that your Event Planner team is successful.
Event Planning: You will plan, coordinate, and execute a diverse range of events with exceptional customer service, unwavering adaptability to changing client needs, and a strong focus on meeting or exceeding booking and margin goals. You will play a crucial role in creating memorable experiences that showcase our products and services while contributing to the overall growth and success of our startup.
You have years of experience with Event Planning. You bring your expertise to help the team in making our processes and product better. You are excited to disrupt the travel and events industry. You are exceptional at handling large volumes of high-value clients.

Outcomes:

Within 30 days, this person will manage & train a team of Event Planners in addition to taking on up to 8 clients of their own.

What you'll do

  • Team Management

    • Manage a team of Event Planners.

    • Empower your team to do their best work. We are not micro-managers. We encourage the team to take autonomy and solve their own problems. 💪

    • Ability to barbell your strategic thinking: maintain a high level business understanding while diving into the weeds and details as needed as the team grows.

    • We don’t ask anything of the team that we don’t do ourselves. We hold ourselves to the highest standard, so that we are role models to our teams. Hashtag servant leadership.

  • Project Management

    • Plan and execute 6-10 events at a time, ensuring flawless coordination and client satisfaction.

    • Develop detailed event plans, including timelines, budgets, and resource allocation.

    • Source and negotiate with vendors, venues, and suppliers to meet event requirements and budget constraints.

  • Customer Obsession & Communication

    • Demonstrate exceptional customer obsession by consistently meeting or exceeding client expectations.

    • Adapt to changing client requests with a positive attitude and a focus on finding solutions.

    • Build and maintain strong client relationships, ensuring clear communication and satisfaction throughout the event planning process.

    • Handle and escalate customer issues as your own.

    • Proactively communicate with your customers.

  • Contribute to the Top & Bottom Line

    • Own closing of each client within 14 days.

    • Meet or exceed booking goals and margin goals for your event, including upselling clients.

    • Ensure customer success and renewals.

  • Understand & improve Product & Processes

    • Understand and follow the SOPs. Seek to improve the SOPs.

    • Recognize the larger picture: Building a scalable tech company. Give feedback on how to improve the product.

    • There is no I in TEAM.


Qualifications

  • Bachelor's degree required.

  • A minimum of 2+ years of management experience

  • A minimum of 7+ years of event planning experience

  • A minimum of 7+ years of client servicing experience

  • Excellent verbal and written communication skills.

  • Excellent interpersonal, negotiation, and conflict-resolution skills.

  • Exceptional organizational skills and attention to detail.

  • Strong analytical and problem-solving skills.

  • Ability to prioritize tasks and to delegate them when appropriate.

  • Ability to act with integrity, professionalism, and confidentiality.

  • Ability to quickly learn and use BoomPop’s event planning platform.

  • Desire to work at a startup! Comfort working in a fast-paced and dynamic startup environment.

Competencies:

  • Efficiency. Able to handle a large volume of work while not degrading quality.

  • Proactive. Acts without being told what to do. Follows up with customers proactively.

  • Takes ownership. Takes ownership of events and clients. Their responses or non-responses are your problem.

  • Enthusiasm. Willing to take on projects and challenges. Has a positive ‘can do’ attitude.

  • Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

  • High standards. Expect personal performance and team performance to be nothing short of the best.

  • Communication. Speaks and writes clearly and articulately without being overly verbose or talkative. Send organized messages to clients. Maintains this standard in all forms of written communication, including e-mail.

  • Persistence. Demonstrates tenacity and willingness to go the distance to get something done.

  • Put team over self. Understand the needs and constraints of the business and work towards that goal.

Benefits & Perks

  • Competitive salary + equity, with tons of room for career growth

  • Company sponsored 401(k)

  • Unlimited PTO

  • Paid parental leave

  • Flexibility to work from anywhere

  • Amazing team offsites + events every quarter

  • World-class medical, vision, and dental plans with 100% employee contributions covered + 80% dependent contributions covered

  • $50/month phone stipend

Total Compensation Package; Including Benefits and Stock:

  • Base: $100,000 - $110,000 a year; Depending on Experience and Qualifications
  • Medical, vision, dental, life: $10,000 - $16,000 a year; Depending on Individual or Family Plan
  • Equity: Our vision is to take BoomPop to the moon; Estimated Value for this role is $50,000+

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

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BoomPop is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Atomic considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Please review our CCPA policies here.