Senior Event Specialist
About BoomPop, Inc.
As a Senior Event Specialist at BoomPop, your mission is to plan, coordinate, and execute a diverse range of events with exceptional customer service, unwavering adaptability to changing client needs, and a strong focus on meeting or exceeding booking and margin goals. You will play a crucial role in creating memorable experiences that showcase our products and services while contributing to the overall growth and success of our startup.
Within 30 days, this person will have shadowed an Event Manager and learned the ins-and-outs of event planning, and will begin being assigned to their own clients and events.
Within 60 days, this person will have their own set of events that they are owning from end-to-end.
What you’ll do:
Plan and execute 6 - 10 events concurrently, ensuring flawless coordination and client satisfaction.
Partner with Event Managers on larger and more complex client projects
Develop detailed event plans, including timelines, budgets, and resource allocation.
Source and negotiate with vendors to meet event requirements and budget constraints.
Learn to use our BoomPop core product as every part of the customer journey, and provide timely, pointed feedback to the product organization.
Customer Obsession & Communication
Demonstrate exceptional customer obsession by consistently meeting or exceeding client expectations.
Adapt to changing client requests with a positive attitude and a focus on finding solutions.
Build and maintain strong client relationships, ensuring clear communication and satisfaction throughout the event planning process.
Handle and escalate customer issues as your own.
Proactively communicate with your customers.
Contribute to the Top & Bottom Line
Meet or exceed revenue, margin, and profit goals for your event
Ensure customer success and renewals.
Understand & Improve Product & Process
Understand and follow the Standard Operating Procedures. Seek to improve the SOPs.
Recognize the larger picture: Building a scalable tech company. Use and give feedback on how to improve the product.
Bachelor's degree required.
A minimum of 3+ years of event planning experience
A minimum of 3+ years of client servicing experience
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict-resolution skills.
Exceptional organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Ability to quickly learn and use BoomPop’s event planning platform.
Desire to work at a startup! Comfort working in a fast-paced and dynamic startup environment.
Efficiency. Able to handle a large volume of work while not degrading quality.
Proactive. Acts without being told what to do. Follow up with customers proactively.
Takes ownership. Takes ownership over events and clients. Their responses or non-responses are your problem.
Enthusiasm. Willing to take on projects and challenges. Has a positive ‘can do’ attitude.
Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
High standards. Expects personal performance and team performance to be nothing short of the best.
Communication. Speaks and writes clearly and articulately without being overly verbose or talkative. Send organized messages to clients. Maintains this standard in all forms of communication, including e-mail.
Growth mindset. Listen to customers and to colleagues. Ask where you can improve. Iterate and improve your work and the customer experience always.
Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.