Job opportunities


Senior Manager, Insurance Operations and Compliance



Legal, Operations
United States
Posted on Wednesday, March 22, 2023

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Insurance Solutions team serves as a platform and profit center of excellence addressing the protection needs of our Airbnb community. We offer AirCover to our Hosts, currently comprising: Host Damage Protection, Host Liability Insurance, and Experiences Liability Insurance - these are one-of-a-kind programs and unmatched in the travel industry. To ensure our Guests are protected and are able to travel confidently, we offer Guest Travel Insurance, this program aligns with the other protections offered to Guests through AirCover. Our vision is to create a safe and protected community through protection products and solutions. To realize this vision, we are looking for leaders who can help us strengthen our current offerings and enable technology capability to deliver additional products.

The Difference You Will Make:

The Senior Manager, Insurance Operations and Compliance will help lead Airbnb’s insurance operations in the Americas and APAC, and will have responsibility for compliance, existing agency operations, launch of new insurance initiatives, and performance of the portfolio. You will serve as an insurance subject matter expert internally and build relationships with internal stakeholders and external insurers, brokers and regulatory agencies. This role will report to our Director, Insurance Solutions and will work extensively with our legal, finance, and AirCover teams.

A Typical Day:

  • Leading the development and execution of Airbnb’s Americas and APAC insurance agency strategy in partnership with the global Insurance Solutions team and internal cross-functional partners, with overall responsibility for Airbnb’s insurance distribution activities in the Americas and APAC markets.
  • Responsible for overseeing the development and maintenance of relationships with key internal and external stakeholders, including the regulators who oversee agency operations, insurance partners, and other business partners.
  • Establishing and monitoring agency OKRs, and leading monthly and quarterly business reviews.
  • Building, managing, and continuously developing a team who will ensure the Company's success and whose actions and behaviors reflect Airbnb’s Core Values.
  • Providing oversight of key functions within the Company and ensuring they produce the desired results and deliver consistent with the overall strategy and purpose of Insurance Solutions, AirCover, and the Company.
  • Developing and maintaining a strong risk management and compliance culture within the Company, acting as the head of agency risk and compliance as well as other risk and compliance related functions to ensure that all activities and duties are carried out in full compliance with regulatory requirements and wider group policies and standards.
  • Acting as a thought leader for the Company and representing it at global external and internal events.

Your Expertise:

  • 12+ years of relevant experience with a significant amount of insurance agency and/or brokerage experience.
  • People management experience, including experience in managing remotely.
  • Substantive knowledge of insurance products and the insurance marketplace, with demonstrated expertise in insurance company operations, insurance brokerage, or agency management.
  • Experience creating and managing risk and compliance processes.
  • Familiarity with relevant regulations and guidelines related to insurance and risk management.
  • Ability to understand digital-first businesses, communicate concisely, and influence effectively across a wide audience including regulators, Airbnb leadership, finance and product teams, and the legal team.
  • Flexibility and willingness to work with all levels of the organization and to "roll up your sleeves" to get the job done.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range
$185,000$230,000 USD