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Senior Operations Manager (Marketplace) - Amsterdam

Uber

Uber

Operations
Amsterdam, Netherlands
Posted on Friday, September 15, 2023
About The RoleThe Senior Operations Manager, Marketplace is a critical role within the organization. In this role, you will contribute to setting the vision, direction, and priorities for the Marketplace Operations team. The team's mission is to use data and operational levers to redesign and optimize the way we operate our marketplace in the Netherlands, improve decision making and impact business outcomes. You will be overseeing and working on projects that could span across an array of topics, ranging from marketplace efficiency, reliability, performance management and tooling.What you will do
  • Work to continuously improve the efficiency, health and reliability of the Marketplace in the Netherlands
  • Project management and execution - Design, execute and project manage multiple projects from A-Z in a constantly evolving, complex environment
  • Data Analytics - Use data to improve decision making and impact business outcomes across the Netherlands
  • Cross-functional collaboration and stakeholder management - Manage a complex set of stakeholders distributed across Local and Regional Operations Teams, Automation, Legal, Support, Risk, Tax, manage external partners and more
  • Process building & Tooling - Collaborate closely with our regional operations and automation teams to set up, test and roll out new processes, tools or products that improve the Marketplace
  • People Support: Manage, coach, and take a deep interest in the career development of the members of your team, if applicable
Qualifications
  • 6-8 years proven experience in general operations management, with a focus on program management, operational management, consulting or similar fields.e
  • Data driven mentality and sound business judgment with an eye for process improvement and operations optimization
  • Strong communication and organization skills
  • Strategic and analytical in hitting goals
  • Proficiency in English is required
Bonus points
  • Adaptability and autonomy - you are adept at balancing priorities and projects in a continuously moving environment
  • Collected and calm under pressure - you have superb organizational and interpersonal skills, integrity, and great follow-through on tasks, and operate well under pressure and tight timeframes
  • Prior experience leading changes to business, including expansion, integration, and partnering with 3rd parties
  • Hands-on, creative solutions driven mentality - with a ‘let’s get it done’ demeanor and strong intuition for business
  • Open, curious and eager to learn - you are interested in all things and can build up skills and knowledge fast to become a recognized subject matter expert amongst your peers
  • Advanced written, verbal, and visual communication skills - you have the proven track record to influence and drive consensus with varying audiences and levels of an organization (front line to management)
  • Passionate about Uber - you love Uber and moving people in all senses of the word, and you have an innovative, proactive, and passionate approach to your work
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.