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Account Manager - New Verticals, Madrid

Uber

Uber

Sales & Business Development
Madrid, Spain
Posted on Wednesday, September 13, 2023
About The RoleThe New Verticals Account Manager will drive business growth and innovation by handling a critical portfolio of retailers. The ideal candidate will be able to build processes and scale efforts to achieve an expansion of the merchant's business at Uber.A successful Customer Success Manager deeply understands our partners and builds positive relationships with decision-makers influencing them throughout the organization. Also optimally identifies and exploits opportunities to improve core business metrics. What You'll Do
  • Develop the topline (orders, clients, revenue) and operations of your portfolio of merchants
  • Build long-term relationships with the retailers, ultimately improving their financials, marketing efforts, engagement, and satisfaction
  • Be a key influence in their delivery business and will provide strategic recommendations based on your knowledge of the industry, data analysis, and expertise
  • Support your portfolio of clients with day-to-day tasks as well as long-term plans
  • Act as an ambassador of Uber Eats' mission, brand, and product!
What You’ll Need
  • Curiosity about demand delivery and retail
  • English working proficiency and Spanish native proficiency
  • At least, 3 years experience in an account management role incl experience in relationship management
  • Willingness to get into the weeds (no matter how deep) and push through despite difficulties
  • Customer-centric, proactivity, and willing to build positive and lasting relationships with our partners and help them reach their potential on Uber
  • Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and influence stakeholders
  • Analytical skills: Ability to analyze data (experience with excel is needed and SQL a plus) and derive conclusions from it to provide recommendations to partners
  • Ability to develop strategies and execute initiatives.
  • Good attention to detail to become a trusted business partner for the merchants using the Uber Eats app
  • Experience running processes at scale and project managing
  • The position is based on our Uber Spain HQ in Madrid
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.