To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Slack is more than just a tech company, we are on a mission to make your working life simpler, more pleasant and more productive. We have a positive, diverse, and inspiring culture and look for people who are curious, inventive and work to be a little better every single day. In our work together we seek to be smart, humble, hardworking and, above all, collaborative. We believe that culture is the compass to success and so our Slack values are woven into the fabric of all we do.
We are looking for a dedicated Solutions Engineering Leader to join a global leadership team and manage our growing LATAM SE team.

The Senior Solution Engineering Manager will partner with the Sales, Professional Services and Customer Success teams to build a high-growth Latin America business. The ideal candidate will have experience building and developing high performing pre-sales teams as well as broad experience in account strategy and coaching. The successful candidate is a natural collaborator who loves driving strategic customer outcomes through both their own experience and, more importantly, through the efforts of their highly talented team.

You are driven, curious, intelligent and deeply passionate about your craft. In addition, to leaded a divers team of talented engineers, you will remove barriers to customer adoption of Slack and collaborate with the broader leadership team. This is a critical role that requires strong leadership, priority management, and interpersonal skills.

You will implement solutions to inefficient processes and workflows, and contribute to meeting organizational goals. You will need to communicate effectively across multiple departments and have the ability to shift gears at a moment's notice.

What you will be doing

• Directly support a team of solutions engineers that have fun winning together
• Support ongoing growth and development including recruiting, hiring, training and mentoring
• Contribute to the overall vision and strategy of the AMER SE organization
• Comfortable and willing to be a hands-on contributor, on-site with customers, and to ‘lead by example’
• Partner with sales leadership and other cross-functional teams to drive ACV on key accounts and prioritize where Slack invests its resources
• Coach the team towards attaining key performance metrics and goals
• Help define the key value propositions we communicate to customers
• Identify product and technology gaps with customers and present a point of view to Slack’s product and leadership teams
• Work with your team to discuss, plan and implement process improvements

What you should have

• 8+ years of technical pre-sales experience preferably within a SaaS organization
• 3+ years of management experience preferably within a SaaS organization
• Solid understanding of Enterprise SaaS applications and collaboration technology
• Excellent coaching, writing, discovery and presentation skills
• Strong track record of defining and executing against key performance indicators
• Ability to build trust and rapport with cross-functional partners
• Ability to challenge team members and be challenged to achieve team goals
• Enthusiasm for increasing customer happiness and deepening customer relationships
• Comfortable and willing to be a hands-on contributor
• Fluent in Spanish or Portuguese - preferably both
• Working proficiency in English

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.